Plans and prices
SoundFolio offers Free and Pro at launch. Current prices and what each plan includes are on our pricing page. Pro costs $6.99 a month or $59 a year. The price you pay is the one shown at checkout.
These terms add to our Terms of Service.
Free plan
The free plan costs nothing and has no time limit. It comes with limits on how much you can store, as described on the pricing page. You don't need to give us payment details to use it.
Billing and automatic renewal
Paid plans are billed monthly or yearly, in advance, through our payment provider Stripe. Your subscription renews automatically at the end of each period, and you'll be charged for the next period, until you cancel.
Price changes
If we change the price of your plan, we'll tell you by email at least 30 days in advance. The new price applies from your next renewal after that notice. If you don't want to pay the new price, you can cancel before it takes effect.
Reminders
If you are on a yearly plan, we'll email you before each annual renewal so it doesn't come as a surprise.
How to cancel
You can cancel in one step: go to Settings > Plan > Manage billing and cancel your subscription.
Cancellation takes effect at the end of your current billing period. You keep paid features until then, and you won't be charged again.
Your 14-day right to cancel
If you are a consumer in the UK or EU, you normally have the right to cancel a new subscription within 14 days of buying it without giving a reason.
SoundFolio is a digital service, and most people want to use it straight away. So at checkout you'll be asked to agree that your paid plan starts immediately. Here's how that affects your right to cancel:
- You can still cancel within the 14 days. Email hello@soundfolio.app or cancel in Settings and tell us you're using your right to cancel.
- We'll refund what you paid, minus a fair amount for the time you used the paid plan before cancelling. For example, if you cancel a monthly plan after 5 days, we'd keep roughly 5 days' worth.
- If the service has been fully supplied within those 14 days, the right to cancel no longer applies. In practice this rarely happens with a monthly or yearly plan.
We'll process any refund within 14 days of you telling us, using the same payment method.
Refunds otherwise
Outside the 14-day cancellation period, we don't give partial refunds for unused time when you cancel, except where the law requires it or where these terms say otherwise (for example, if we close your paid account without good reason).
Downgrades and your data
If you downgrade or cancel, your data is kept. Anything beyond the free plan's limits becomes read-only: you can still see and export it, but you can't add to it until you upgrade again or bring it within the limits. We never delete your data because you downgraded.
Failed payments
If a payment fails, Stripe will try again over the following days and we'll email you so you can update your card. If payment still can't be taken, your account will move to the free plan. Your data is kept, as described above.
Taxes
Depending on where you live, prices may include or exclude VAT or sales tax. The final price, and any tax, is shown clearly at checkout before you pay.
Contact
Billing questions? Email hello@soundfolio.app.